lost to detention in one year
US for-hire trucking, 2023: $3.6B in direct costs and $11.5B in lost productivity. 39.3% of all stops had detention, adding up to more than 135 million hours.
Source: ATRI, Sept 2024Distribution centers
Keep every door busy and every carrier on time.
Carriers book from the open slots you set. Doors show what is waiting. A clock runs on every load, so you see where the minutes go.
What it is worth
More trucks through the same doors.
↑
Moves done on time
A timer on every load shows where the minutes go.
↓
Arrival surprises
A confirmed slot is a real slot.
↓
Chargeback arguments
What arrived, and in what condition, is on the record.
How a visit moves
From slot to loaded, on one record.
- 1BookCarrier picks an open slot.
- 2AssignThe visit gets a door.
- 3LoadWork the trailer with a clock.
- 4CloseLoaded, with the time.
The claim you did not cause
You pay for damage you cannot prove was not yours.
- 39%of carriers were asked to pay for trailer or container damage they did not causeTCompanies survey, FreightWaves, Nov 2018
- 61%of those paid anyway, because they could not prove it was not themSame survey: 61% could not prove they were not responsible
- 20 to 30%of retailer deductions get disputed. Suppliers win back about 40% of thoseSPS Commerce, The Supply Chain Source, Nov 2025
- Up to 13%of a retail account's revenue went to chargebacks in one Gartner surveySupplyChainBrain, Dec 2017, citing Gartner
×Without a record from the door
- Day 0A $2,400 damage claim arrives for a trailer that left your dock
- Day 2Someone asks the dock for photos. They are on a phone, or nowhere
- Day 6No proof of the condition at the door, no seal number on file
- Day 9The claim is paid. Nobody could show it was not you
You pay $2,400 for damage you cannot disprove.
✓With floDock
- Minute 1Open the visit. The same claim, and its whole record in one place
- Minute 2Arrival photos from the gate walk-around, with time stamps
- Minute 3Load proof: seal, doors open, packing slip, count and the empty trailer
- Minute 4Send the file to the carrier or the customer. The claim is settled on evidence
The evidence answers the claim. You pay only what is yours.
The TCompanies survey is from 2018 and covers container and trailer damage in the United States. The claim amount above is an example, not a quoted figure.
What not knowing costs
Without a record, every gate is a gamble.
stolen from freight in 2025
2,646 confirmed cargo thefts in the US and Canada, up 18%. Losses were up 60%, and the average theft was worth $273,990.
Source: CargoNet via Work Truck Online, Jan 2026of thefts are fictitious pickups
In Q3 2026, 138 of 547 thefts were fake pickups, up from 18% a year earlier. 19 thefts were worth $1M or more, and warehouses and distribution centers were the most targeted places.
Source: Verisk CargoNet, Nov 2026of cost of goods fined for a miss
Walmart's on-time, in-full rule sets a 98% target and fines misses at 3% of the cost of goods. A shipment you cannot prove is a shipment you can be fined for.
Source: Talk Business & Politics, Sept 2020Real cases: the booking was right, the person who showed up was not
An alleged theft scheme took over real carriers' identities, booked loads from brokers, and had drivers collect them at distribution centers. At least 24 shipments never arrived.
FreightWaves, Oct 22, 2026From March 2020 to September 2023, one person posed as staff at real and fictitious carriers and brokers, won loads, then redirected real drivers to warehouses he controlled. About 90 shipments, mostly liquor and copper. Five years in federal prison and $10.3M restitution.
Transport TopicsEight people were indicted in Manhattan for cloning real licensed carriers' identities from public FMCSA data. The fake carriers passed screening because they resolved to active authorities, then took freight that never arrived.
LeadingIT on the June 2026 indictmentSanto Tequila lost 24,000 bottles. Thieves made fake carrier profiles, bid on the job, hired real drivers online and redirected them from the Pennsylvania warehouse to Los Angeles. About 11,000 bottles were recovered.
CBS News, Oct 2025TAPA Americas warned of "trojan drivers": operatives hired by vetted carriers, who park at a staged break while the crew takes a high-value load. Carrier credentials and background checks come back clean.
Heavy Duty Trucking, Apr 23, 2026A legitimate carrier passed every check, then its email was hacked. Thieves sent a different truck to pick up a frozen-meat load. It was recovered, mishandled, refused, and became a claim.
FreightWaves, Apr 9, 2026How floDock answers
Detention and dwellA clock runs on every load, from gate in to loaded. You see where the hours go, and you hold the timestamps when a bill arrives.See how →Fake pickupsCarrier authority and insurance are read from FMCSA. The booked driver gets a one-time arrival pass, and the gate checks it before the truck comes in.See how →Claims and chargebacksSeal, count, condition and delivery proof are on the visit in order, with time and place. A claim meets the record.See how →AuditsGate, dock and yard inspections are recorded as they happen, so the daily or weekly audit is a search, not a scramble.See how →
The driver arrival pass
The booking sends the driver a one-time QR. No pass, no entry.
Your yard decides how strict to be: off, optional, or required. The gate refuses a missing, wrong, used or replaced pass, and a supervisor can admit with a reason that is saved.
- 1
Book
The carrier enters the driver's name, phone and e-mail.
- 2
Pass sent
One pass for that driver and that visit, by e-mail: an 8-character code and a QR.
- 3
Driver arrives
Shows the code or QR, from the e-mail or the Partner app.
- 4
Gate checks
The clerk scans or types it. An optional ID check compares the driver's name.
- 5
Used once
The pass is used up and the check-in is logged. A copy cannot get a second truck in.
Your arrival pass
Show this code to the guard at the gate.
AcceptedCheck-in logged
Riley Chen
Valid until Mon, Nov 9, 2:00 PM
No signal? The guard can also type the code from your e-mail.
Wrong code five times locks it for 15 minutesDriver changed? The booker resends and the old QR stops workingEvery send, scan, refusal and override is in the log
At the gate: who showed up?
The booking says one thing. The gate checks the rest.
BookedArrived
CarrierPeachtree FreightPeachtree FreightMatch
TrailerTRL3305TRL3305Match
DriverOn the bookingDifferent personHold
Tractor plateOn the bookingNot on fileHold
A mismatch is flagged before the trailer moves, and the driver, plate and trailer photos are saved with the visit.
On the dock: how long did it really take?
Every minute on site has a timestamp.
Gate in08:02
At the door08:4139 min waiting for a door
Loading starts08:50
Loaded10:121 h 22 min loading
Gate out10:312 h 29 min on site
For a 3PL, this is the answer to "who held the truck?" when a detention bill or a customer complaint arrives.
Detention, with proof
Waiting time becomes a number you can defend.
GeneralFreight & documentsDwell & chargesDocuments
Free time, tier breakdown, and accrued charges for this visit. Policy comes from site rules and any partner overlay.
StatusFree time
Elapsed units0
Free units remaining3
Chargeable units0
Accrued total0.00 USD
Tier breakdown
StepFromToUnitsRateAmount
1120100.000.00
Gate-out. The charge is locked at 200.00 USD and does not change afterwards.
Free time, tiers and supervisor adjustments are all on the visit. At gate-out the charge locks, so the invoice cannot drift.
At the gate: no retyping
A photo of the bill of lading fills in the fields.
The BOL reference, material, unit and PO number come from the photo. Trailer number and licence plate can be read the same way.
Put your own numbers in
What a missing record could cost your yard.
Change the inputs. The sums are shown, and the assumptions are yours.
Detention exposure a year$0
Claims and chargebacks a year$0
At your assumed share, a year$0Exposure x your share
Messages
Yard, carrier and driver on one thread, tied to the visit.
ATL-000994Live load · Checked in
GeneralDwell & chargesCommunications
AllMessagesYard eventsMessages here are also seen by the driver in the app.
Write a messageSend
9:41
Messages with the yard
Write a messageSend
- Only staff of that site can see the thread
- Document requests close when the paper arrives
- Gate-in and gate-out notices go out on their own
- Unread too long? An e-mail follows
What you can do
Everything on one screen, no side trips.
- Carriers pick from your own open slots
- Door tiles show what is at each door
- Inspect the trailer and record what is wrong
- Loading runs with a clock, loaded shows the time taken
- Photos, counts and seals saved at the door
- Closeout to your ERP when the visit ends
Questions
Straight answers, in full.
What does a yard get from floDock?
One record for the truck visit, from the booking to the gate-out: a guided gate check-in, a live yard map, dock control, load proof and a checked exit.
How does it help with detention and claims?
A clock and a cost run on every trailer, and the photos, seals, counts and times are saved at the door. When a claim or a charge is disputed you open the record.
Do we need new hardware?
No. Teams use the phones and tablets they already have.
See it on your own yard.
Talk to our team and we will walk through your gates, doors and carriers.
Talk to our team