lost to detention in one year
US for-hire trucking, 2023: $3.6B in direct costs and $11.5B in lost productivity. 39.3% of all stops had detention, adding up to more than 135 million hours.
Source: ATRI, Sept 2024Load proof
Proof at the door, not an argument afterwards.
Count, photo and seal are checked against the BOL and order while the truck is still at the door. Every capture is stamped with the time, the place within about 5 metres, and the device.
At the door
Capture the proof at the door, and keep one record.
On the tablet, the load proof walks the person at the door through each check, with photos taken or picked from the library. The record keeps every count, photo and time on the visit.
The claim you did not cause
You pay for damage you cannot prove was not yours.
- 39%of carriers were asked to pay for trailer or container damage they did not causeTCompanies survey, FreightWaves, Nov 2018
- 61%of those paid anyway, because they could not prove it was not themSame survey: 61% could not prove they were not responsible
- 20 to 30%of retailer deductions get disputed. Suppliers win back about 40% of thoseSPS Commerce, The Supply Chain Source, Nov 2025
- Up to 13%of a retail account's revenue went to chargebacks in one Gartner surveySupplyChainBrain, Dec 2017, citing Gartner
×Without a record from the door
- Day 0A $2,400 damage claim arrives for a trailer that left your dock
- Day 2Someone asks the dock for photos. They are on a phone, or nowhere
- Day 6No proof of the condition at the door, no seal number on file
- Day 9The claim is paid. Nobody could show it was not you
You pay $2,400 for damage you cannot disprove.
✓With floDock
- Minute 1Open the visit. The same claim, and its whole record in one place
- Minute 2Arrival photos from the gate walk-around, with time stamps
- Minute 3Load proof: seal, doors open, packing slip, count and the empty trailer
- Minute 4Send the file to the carrier or the customer. The claim is settled on evidence
The evidence answers the claim. You pay only what is yours.
The TCompanies survey is from 2018 and covers container and trailer damage in the United States. The claim amount above is an example, not a quoted figure.
Load proof
Before, during and after the load, proof is captured at the door.
1Before
Before the doors open
- Is the load on pallets?
- A photo of the seal before it is cut
- The seal number, typed at the door
2During
While the load moves
- Doors open: a photo or a short clip
- Packing slip and PO, readable
- The count, checked against the bill of lading
3After
When the trailer is empty
- The empty trailer, floor and walls
- Every required item saved
- One record, ready to share
One record for the visitPhotos, seal, count and times, in order, kept with the carrier, the load and the door.
What it is worth
The value to your business.
↑
Match loads
The door screen shows the trailer, partner, bill of lading and each item, so the right freight meets the right trailer.
↓
Damage disputes
The same checklist and photos before and after dock work show what changed at your dock.
↑
Timestamp audit
Every status change is time-stamped on the visit, so each visit can be audited.
↓
Crews at the wrong door
Loading starts on time because the right team is at the right door.
What not knowing costs
Without a record, every gate is a gamble.
stolen from freight in 2025
2,646 confirmed cargo thefts in the US and Canada, up 18%. Losses were up 60%, and the average theft was worth $273,990.
Source: CargoNet via Work Truck Online, Jan 2026of thefts are fictitious pickups
In Q3 2026, 138 of 547 thefts were fake pickups, up from 18% a year earlier. 19 thefts were worth $1M or more, and warehouses and distribution centers were the most targeted places.
Source: Verisk CargoNet, Nov 2026of cost of goods fined for a miss
Walmart's on-time, in-full rule sets a 98% target and fines misses at 3% of the cost of goods. A shipment you cannot prove is a shipment you can be fined for.
Source: Talk Business & Politics, Sept 2020Real cases: the booking was right, the person who showed up was not
An alleged theft scheme took over real carriers' identities, booked loads from brokers, and had drivers collect them at distribution centers. At least 24 shipments never arrived.
FreightWaves, Oct 22, 2026From March 2020 to September 2023, one person posed as staff at real and fictitious carriers and brokers, won loads, then redirected real drivers to warehouses he controlled. About 90 shipments, mostly liquor and copper. Five years in federal prison and $10.3M restitution.
Transport TopicsEight people were indicted in Manhattan for cloning real licensed carriers' identities from public FMCSA data. The fake carriers passed screening because they resolved to active authorities, then took freight that never arrived.
LeadingIT on the June 2026 indictmentSanto Tequila lost 24,000 bottles. Thieves made fake carrier profiles, bid on the job, hired real drivers online and redirected them from the Pennsylvania warehouse to Los Angeles. About 11,000 bottles were recovered.
CBS News, Oct 2025TAPA Americas warned of "trojan drivers": operatives hired by vetted carriers, who park at a staged break while the crew takes a high-value load. Carrier credentials and background checks come back clean.
Heavy Duty Trucking, Apr 23, 2026A legitimate carrier passed every check, then its email was hacked. Thieves sent a different truck to pick up a frozen-meat load. It was recovered, mishandled, refused, and became a claim.
FreightWaves, Apr 9, 2026How floDock answers
Detention and dwellA clock runs on every load, from gate in to loaded. You see where the hours go, and you hold the timestamps when a bill arrives.See how →Fake pickupsCarrier authority and insurance are read from FMCSA. The booked driver gets a one-time arrival pass, and the gate checks it before the truck comes in.See how →Claims and chargebacksSeal, count, condition and delivery proof are on the visit in order, with time and place. A claim meets the record.See how →AuditsGate, dock and yard inspections are recorded as they happen, so the daily or weekly audit is a search, not a scramble.See how →
The driver arrival pass
The booking sends the driver a one-time QR. No pass, no entry.
Your yard decides how strict to be: off, optional, or required. The gate refuses a missing, wrong, used or replaced pass, and a supervisor can admit with a reason that is saved.
- 1
Book
The carrier enters the driver's name, phone and e-mail.
- 2
Pass sent
One pass for that driver and that visit, by e-mail: an 8-character code and a QR.
- 3
Driver arrives
Shows the code or QR, from the e-mail or the Partner app.
- 4
Gate checks
The clerk scans or types it. An optional ID check compares the driver's name.
- 5
Used once
The pass is used up and the check-in is logged. A copy cannot get a second truck in.
Your arrival pass
Show this code to the guard at the gate.
AcceptedCheck-in logged
Riley Chen
Valid until Mon, Nov 9, 2:00 PM
No signal? The guard can also type the code from your e-mail.
Wrong code five times locks it for 15 minutesDriver changed? The booker resends and the old QR stops workingEvery send, scan, refusal and override is in the log
At the gate: who showed up?
The booking says one thing. The gate checks the rest.
BookedArrived
CarrierPeachtree FreightPeachtree FreightMatch
TrailerTRL3305TRL3305Match
DriverOn the bookingDifferent personHold
Tractor plateOn the bookingNot on fileHold
A mismatch is flagged before the trailer moves, and the driver, plate and trailer photos are saved with the visit.
On the dock: how long did it really take?
Every minute on site has a timestamp.
Gate in08:02
At the door08:4139 min waiting for a door
Loading starts08:50
Loaded10:121 h 22 min loading
Gate out10:312 h 29 min on site
For a 3PL, this is the answer to "who held the truck?" when a detention bill or a customer complaint arrives.
Detention, with proof
Waiting time becomes a number you can defend.
GeneralFreight & documentsDwell & chargesDocuments
Free time, tier breakdown, and accrued charges for this visit. Policy comes from site rules and any partner overlay.
StatusFree time
Elapsed units0
Free units remaining3
Chargeable units0
Accrued total0.00 USD
Tier breakdown
StepFromToUnitsRateAmount
1120100.000.00
Gate-out. The charge is locked at 200.00 USD and does not change afterwards.
Free time, tiers and supervisor adjustments are all on the visit. At gate-out the charge locks, so the invoice cannot drift.
At the gate: no retyping
A photo of the bill of lading fills in the fields.
The BOL reference, material, unit and PO number come from the photo. Trailer number and licence plate can be read the same way.
Put your own numbers in
What a missing record could cost your yard.
Change the inputs. The sums are shown, and the assumptions are yours.
Detention exposure a year$0
Claims and chargebacks a year$0
At your assumed share, a year$0Exposure x your share
See it work
Match or mismatch, the record is the same.
Bill of Lading
BOL 55-20418
Ordered24 pallets
Seal884 1207
DoorD-07
Count24 / 24
Photo1 attached
Seal884 1207
Proved · 10:41 · ±5 m · device 3F2A
What it does
Built around the visit.
- Count against the BOL and the order line
- Photo and seal number captured on the visit
- Mismatch asks for a reason code before it can be closed
- Every capture stamped with time, location (about 5 m) and device
- A secure, read-only evidence link for the customer or carrier
01
Check
The operator counts and photographs at the door.
02
Compare
The app compares with the BOL and order and flags a mismatch.
03
Stamp
The capture is locked with time, place and device.
In depth
Everything load proof captures, and how it works at the door.
Definition
What load proof is
Load proof is the record of what was on a trailer when it was loaded or unloaded at your dock door. floDock captures it at the door, while the truck is still there: the seal, the open doors, the count against the bill of lading and the photos, each stamped with the time, the place and the device.
Most disputes about freight start after the truck has left. Load proof moves the evidence to the one moment you can still see the freight, so a damage, shortage or seal question can be answered from the visit record instead of from memory.
The record
What a load proof record contains
Every item below is saved on the visit, not in a phone's camera roll, so anyone with access to the visit sees the same record.
| Item | What is captured | Why it matters in a dispute |
|---|---|---|
| Seal number | The seal read at the door, compared with the booking | Shows whether the seal that arrived is the seal that was expected |
| Doors-open photo | The empty trailer before loading, or the freight as it arrived before unloading | Shows the condition of the trailer and the freight before your crew touched it |
| Packing slip and bill of lading | The paper attached to the visit | Ties the physical load to the document the customer or carrier relies on |
| Count against the bill | Units counted compared with the bill of lading and order line | Answers shortage and overage claims with a number recorded at the door |
| Loaded or unloaded photo | The trailer after work, with the doors closed and the seal applied | Shows what left, or what was left, at the end of the dock work |
| Time, place and device | Time stamp, location within about 5 metres where the phone allows it, and the device used | Shows the capture was taken at your door, at that moment, on that device |
| Reason code on a mismatch | A reason entered before the step can be closed | Keeps the exception explained on the record instead of hidden |
| Time taken | How long loading or unloading ran | Backs up dwell and detention charges with the time at the door |
At the door
How load proof is captured, step by step
The Yard app on a phone or tablet walks the operator through the same sequence on every visit, so the record looks the same whoever is working the door.
- 1Match the loadThe door screen shows the trailer, partner, bill of lading and each item, so the right freight meets the right trailer.
- 2Check the sealThe seal number is recorded and compared with the booking.
- 3Photograph the open doorsThe empty trailer is photographed with the doors open, before loading starts.
- 4Count against the billThe count is compared with the bill of lading and the order line. A difference asks for a reason.
- 5Photograph the loaded trailerA photo with the doors closed and the seal applied shows how the trailer left the door.
- 6Close with the timeThe time taken is saved and the visit moves on to gate-out.
Exceptions
When the count or the seal does not match
A mismatch does not stop the work, and it does not disappear. The app asks for a reason code before the step can be closed, and the difference stays on the record with the photos and the time stamp.
That matters later: a shortage that was explained at the door on the day is a very different conversation from a shortage first raised by a customer a week afterwards.
Claims
Claims and disputes load proof helps you answer
Load proof gives you evidence to put in front of the party making the claim. It does not decide the claim for you, but it replaces "we think" with a dated record.
- Damage claims: photos before and after dock work show what the freight looked like when it reached you and when it left your door.
- Shortage and overage claims: the count against the bill of lading is on the visit, with who counted and when.
- Seal disputes: the seal number at the door is recorded and compared with the booking.
- Detention and dwell disputes: the time taken at the door and the dwell clock sit on the same visit.
- Wrong-load questions: the bill of lading, the items on the door screen and the photos show what was matched to which trailer.
Reliability
Load proof without a signal
Dock doors are not always where the signal is. The Yard app saves captures on the device and syncs them when the connection returns. If the phone cannot say where it is, the capture is still saved and marked as such, so a weak GPS fix never blocks the work at the door.
Comparison
Load proof compared with paper and phone photos
Many yards already take photos and keep paper. The gap shows up when a claim arrives and someone has to find them.
| Paper and camera roll | floDock load proof | |
|---|---|---|
| Where it lives | A clipboard, a phone, a shared folder | On the visit, next to the booking and the bill of lading |
| Time and place | Whatever the file or the handwriting says | Time, place within about 5 metres where available, and device saved with each capture |
| Mismatches | Noted, or not | A reason is required before the step closes |
| Finding it later | Search by memory | Open the visit and the evidence is there |
| Sending it | Copy, rename, attach | Assembled from the visit into the claim |
Teams
Who uses load proof
Dock operators capture it at the door. Yard and gate supervisors see open mismatches across the site. Claims, customer-service and finance teams open the visit when a claim, a chargeback or a detention question comes in. When a customer or carrier needs to see the proof, the evidence is shared as a secure, read-only link.
Questions
Straight answers, in full.
What does load proof capture?
Seal, doors open, packing slip, count and the empty trailer, before, during and after the load. Each capture is stamped with the time, the place to within about 5 metres and the device.
What happens when the count does not match the bill of lading?
A mismatch asks for a reason, and the reason is saved on the visit with the photos, so the exception is explained at the door, not weeks later.
Does it work without a signal?
Yes. The Yard app saves captures offline and syncs when the connection returns.
Who does the capture?
The person at the door, on a tablet or phone. They follow the same checklist before and after dock work, with a photo when something is wrong.
Is load proof the same as the dock screen?
No. The dock screen shows every door, its trailer and its papers. Load proof is the evidence captured at that door, and it sits on the same visit record.
See it on your own yard.
Talk to our team and we will walk through your gates, doors and carriers.
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