Claims with evidence
Everything a claim needs is already on the visit: arrival photos, seal numbers, load proof, time stamps and dwell charges. Put the claim together from it and share it as a secure, read-only evidence link with the carrier or customer.
The claim you did not cause
×Without a record from the door
You pay $2,400 for damage you cannot disprove.
✓With floDock
The evidence answers the claim. You pay only what is yours.
The TCompanies survey is from 2018 and covers container and trailer damage in the United States. The claim amount above is an example, not a quoted figure.
Proof that settles claims
Seal, doors, count and photos are captured at the door and stamped with the time, the place and the device. The clock runs from loading to loaded.
On arrival the seal, the doors, the count and the condition are checked against the papers. Anything short or damaged is written down with a photo, while the truck is still at the door.
When the driver taps Delivered, floDock keeps the time, the GPS position and its accuracy, the distance from the destination against the allowed distance, the photos and a receipt. A wrong tap is corrected, and the original stays on record.
When a deduction or a damage claim arrives, open the visit. A claim the record disproves is answered with the proof. A claim the record supports is settled quickly, with a secure evidence link to the other side.
What it is worth
A timestamped photo ends the argument.
Patterns by carrier, and proof if you end the relationship.
Charges are worked out for you and kept in a history.
What not knowing costs
US for-hire trucking, 2023: $3.6B in direct costs and $11.5B in lost productivity. 39.3% of all stops had detention, adding up to more than 135 million hours.
Source: ATRI, Sept 20242,646 confirmed cargo thefts in the US and Canada, up 18%. Losses were up 60%, and the average theft was worth $273,990.
Source: CargoNet via Work Truck Online, Jan 2026In Q3 2026, 138 of 547 thefts were fake pickups, up from 18% a year earlier. 19 thefts were worth $1M or more, and warehouses and distribution centers were the most targeted places.
Source: Verisk CargoNet, Nov 2026Walmart's on-time, in-full rule sets a 98% target and fines misses at 3% of the cost of goods. A shipment you cannot prove is a shipment you can be fined for.
Source: Talk Business & Politics, Sept 2020Real cases: the booking was right, the person who showed up was not
An alleged theft scheme took over real carriers' identities, booked loads from brokers, and had drivers collect them at distribution centers. At least 24 shipments never arrived.
FreightWaves, Oct 22, 2026From March 2020 to September 2023, one person posed as staff at real and fictitious carriers and brokers, won loads, then redirected real drivers to warehouses he controlled. About 90 shipments, mostly liquor and copper. Five years in federal prison and $10.3M restitution.
Transport TopicsEight people were indicted in Manhattan for cloning real licensed carriers' identities from public FMCSA data. The fake carriers passed screening because they resolved to active authorities, then took freight that never arrived.
LeadingIT on the June 2026 indictmentSanto Tequila lost 24,000 bottles. Thieves made fake carrier profiles, bid on the job, hired real drivers online and redirected them from the Pennsylvania warehouse to Los Angeles. About 11,000 bottles were recovered.
CBS News, Oct 2025TAPA Americas warned of "trojan drivers": operatives hired by vetted carriers, who park at a staged break while the crew takes a high-value load. Carrier credentials and background checks come back clean.
Heavy Duty Trucking, Apr 23, 2026A legitimate carrier passed every check, then its email was hacked. Thieves sent a different truck to pick up a frozen-meat load. It was recovered, mishandled, refused, and became a claim.
FreightWaves, Apr 9, 2026How floDock answers
The driver arrival pass
Your yard decides how strict to be: off, optional, or required. The gate refuses a missing, wrong, used or replaced pass, and a supervisor can admit with a reason that is saved.
The carrier enters the driver's name, phone and e-mail.
One pass for that driver and that visit, by e-mail: an 8-character code and a QR.
Shows the code or QR, from the e-mail or the Partner app.
The clerk scans or types it. An optional ID check compares the driver's name.
The pass is used up and the check-in is logged. A copy cannot get a second truck in.
Show this code to the guard at the gate.
Riley Chen
Valid until Mon, Nov 9, 2:00 PM
No signal? The guard can also type the code from your e-mail.
At the gate: who showed up?
A mismatch is flagged before the trailer moves, and the driver, plate and trailer photos are saved with the visit.
On the dock: how long did it really take?
For a 3PL, this is the answer to "who held the truck?" when a detention bill or a customer complaint arrives.
Detention, with proof
Free time, tier breakdown, and accrued charges for this visit. Policy comes from site rules and any partner overlay.
Tier breakdown
Free time, tiers and supervisor adjustments are all on the visit. At gate-out the charge locks, so the invoice cannot drift.
At the gate: no retyping
The BOL reference, material, unit and PO number come from the photo. Trailer number and licence plate can be read the same way.
Put your own numbers in
Change the inputs. The sums are shown, and the assumptions are yours.
What it does
Evidence builds up on the visit as work happens.
Pick the visit and the issue. The evidence is already there.
Send a secure, read-only evidence link to the carrier or customer, and see when it is opened.
In depth
The basics
A claim is settled on what each side can show. The side with a dated, specific record usually has the easier conversation. The party that cannot show what happened tends to pay, which is why so many carriers settle damage they did not cause.
A strong claim file answers five questions: what arrived, what was loaded or unloaded, what the seal said, how long the truck waited, and who handled it. floDock records each of those on the visit as the work happens.
The evidence
Nothing is collected for the claim afterwards. The claim is put together from records that already exist on the visit.
| Evidence | Captured when | Where it lives |
|---|---|---|
| Arrival condition photos | At gate-in, during the walkaround | The gate inspection on the visit |
| Seal numbers | At gate-in, in the yard and at exit | The visit record and daily seal audits |
| Load proof: count, photos and seal against the bill of lading | At the dock door | The load proof record on the visit |
| Time stamps | At every status change | The visit history |
| Dwell and detention charges | Worked out from free time and tiers, frozen at gate-out | The Dwell and charges tab |
| Messages and documents | When requested and received | The visit's communications |
Claim types
Different claims lean on different parts of the record. Having all of it on one visit means you do not have to know in advance which one you will need.
The file
A claim is a case with a number. You record which side you are on (you are claiming, or a claim has been made against you), who the counterparty is, and the visit, bill of lading, freight line, dock exception or trip it concerns. Your company can set up claim types, each one pre-filling the sections to share, a cover note, how long the link lasts and who it goes to.
Sharing
The link opens a read-only page for one record. It is built once, at the moment you share, and does not change afterwards, so both sides look at the same thing. Each part of it is a choice your company makes.
| Control | Options | Why it matters |
|---|---|---|
| Which record | The loading record for a customer, or the unloading record for a supplier or vendor | Both directions of a claim are covered |
| Sections | Summary, counts, seals, photos and video, capture times, location, who captured, inspection, gate records, documents, plus delivery outcome, or arrival condition, pallet marks and weights | Share what answers the claim and nothing else; what is not ticked is not in the record |
| How the recipient gets in | A one-time code sent to the invited e-mail address, or link-only where your company allows it | The link alone does not open the record |
| Who captured | Name, role only, or hidden | Protects drivers and staff |
| Location | Exact, exact near your site and rounded away from it, rounded, or none | Shows the place without exposing routes |
| Time and reach | Expiry date, extend or withdraw at any time, view limits, download on or off, watermark | You decide how long and how widely it is open |
| Colleagues | Off, ask first, or allowed for the same company | A claims team can bring in a colleague without you re-sending |
Time
Detention disputes are arguments about minutes. floDock counts free units, applies your tiers and shows the units, rate and amount per step. The charge is locked at gate-out and does not change afterwards, so the number you send is the number on the record.
Retention
Your company controls how long visit records and photos are kept. floDock processes them on your instructions, as described in the privacy notice and the data processing addendum.
Questions
A claim is opened from the visit and answered with a secure evidence link sent to the carrier or to the customer. The link shows the photos, seals, load proof, time stamps and other sections you choose.
The gate walk-around records the condition on arrival with photos and a time stamp, so damage that came in with the truck is dated before it reaches your dock.
No. Evidence builds up on the visit as the work happens: arrival photos, seals at gate in, in the yard and at exit, load proof at the door, and dwell charges per trailer.
Yes. The evidence link opens a read-only page. By default the recipient asks for a one-time code, which is sent to the e-mail address you invited, and then sees the record. You can set the link to expire, withdraw it at any time, and see when it was opened.
Yes. You tick the sections to share: summary, counts, seals, photos and video, capture times, location, who captured, inspection, gate records and documents. For a load there is also the delivery outcome. For an unload there are arrival condition, pallet marks and weights. Your company sets what is allowed. Anything not ticked is not in the record at all.
Yes. Who captured can be shown by name, shown by role only, or hidden. Location can be exact, exact near your site and rounded away from it, rounded everywhere, or left out.
No. The record is frozen at the moment you share it, so the recipient and you see the same thing. If something needs adding, you create a newer version of the share.
Every step is logged: invited, code requested, opened, viewed, downloaded, and a lock-out after too many wrong codes. You get a notice at the first view, and reminders when a link is about to expire or has not been opened. The log can be exported.
Yes. Sharing works in both directions: the loading record for a customer, and the unloading record for a supplier or vendor.
Each claim is a case with a number. You say whether you are claiming or a claim is against you, who the counterparty is, and which visit, bill of lading, freight line, dock exception or trip it concerns. A case moves from Open to Evidence sent, Responded and Closed.
Most disputes come down to who can show the condition and the count at the door. With a time-stamped record you answer a deduction with the evidence rather than the argument.
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