For carriers
Book from your phone. Arrive ready. Get out sooner.
Partner is the carrier's app. Attach the papers, pick a time from the plant's open slots, and follow the visit until it is delivered.
What it is worth
Less waiting, fewer calls, a clean record.
Phone calls to book
The request goes in with papers attached, at any hour.
Waiting at the gate
The papers are already on the visit, so check-in is quick.
Standing that speaks for you
Your authority and insurance are read from the FMCSA register, so a clean carrier is cleared without a conversation.
How a visit moves
Four taps from request to confirmed.
- 1ChooseGate and visit type.
- 2AttachThe papers.
- 3PickAn arrival time.
- 4FollowUntil delivered.
The claim you did not cause
A carrier pays when it cannot prove it was not at fault.
- 39%of carriers were asked to pay for trailer or container damage they did not causeTCompanies survey, FreightWaves, Nov 2018
- 61%of those paid anyway, because they could not prove it was not themSame survey: 61% could not prove they were not responsible
- 20 to 30%of retailer deductions get disputed. Suppliers win back about 40% of thoseSPS Commerce, The Supply Chain Source, Nov 2025
- Up to 13%of a retail account's revenue went to chargebacks in one Gartner surveySupplyChainBrain, Dec 2017, citing Gartner
×Without a record from the door
- Day 0A $2,400 damage claim arrives for a trailer that left your dock
- Day 2Someone asks the dock for photos. They are on a phone, or nowhere
- Day 6No proof of the condition at the door, no seal number on file
- Day 9The claim is paid. Nobody could show it was not you
You pay $2,400 for damage you cannot disprove.
✓With floDock
- Minute 1Open the visit. The same claim, and its whole record in one place
- Minute 2Arrival photos from the gate walk-around, with time stamps
- Minute 3Load proof: seal, doors open, packing slip, count and the empty trailer
- Minute 4Send the file to the carrier or the customer. The claim is settled on evidence
The evidence answers the claim. You pay only what is yours.
The TCompanies survey is from 2018 and covers container and trailer damage in the United States. The claim amount above is an example, not a quoted figure.
The arrival pass
Your driver gets one pass per visit.
When you book and name the driver, they receive a one-time pass with a code and a QR. It shows in the Partner app, and the gate scans it once.
Your arrival pass
Show this code to the guard at the gate.
Riley Chen
Valid until Mon, Nov 9, 2:00 PM
No signal? The guard can also type the code from your e-mail.
Messages
Yard, carrier and driver on one thread, tied to the visit.
- Only staff of that site can see the thread
- Document requests close when the paper arrives
- Gate-in and gate-out notices go out on their own
- Unread too long? An e-mail follows
What you can do
Everything on one screen, no side trips.
- Choose the gate and the kind of visit
- Papers first. Partner fills in what it can read
- Trailer, container, PO, seal, weight and material lines
- A time from the plant's own open slots
- Notified when the yard confirms
- Tracking after the visit, with proof of delivery
Questions
Straight answers, in full.
What does a carrier get from floDock?
Booking from the phone with papers attached, a one-time arrival pass for the driver, messages with the yard, and a record that shows the condition and times at the yard.
How does it help when a claim arrives?
The yard's record shows the condition at arrival and the load proof at the door, so a claim can be answered with evidence. In one survey, 39% of carriers were asked to pay for damage they did not cause, and 61% of those paid because they could not prove it.
See it on your own yard.
Talk to our team and we will walk through your gates, doors and carriers.
Talk to our team