Delete your account

In the app

1. Open floDock Partner, floDock Yard or floDock Go and sign in.
2. Go to Me, then Delete my account.
3. Confirm. The app shows how many days remain in the waiting period, and you can cancel the request from the same screen until it is carried out.

Without the app

If you no longer have the app or cannot sign in, email hi@flodock.com from the email address on your account. Use the subject “Delete my floDock account” and tell us your company and which app you use. We will verify that the request comes from the account holder (normally by confirming control of the email address on file) before we act, and we will confirm by email when the request has been recorded.

Website accounts

To delete a flodock.com My Account profile or an evaluation sandbox, email the same address with the subject “Delete my website account”. We will remove the account and sandbox set-up records as described in our Privacy Policy.

What happens when you request deletion

• Straight away: you are signed out on every device, your access to your company’s workspace ends, your push devices are revoked so alerts to your phones stop, and your request is recorded with a date on which it will be carried out.
• Waiting period: your request is carried out after a waiting period that gives you time to change your mind and gives your company time to hand over your open work. The default is 14 days. Your company can set a different period for its workspace, up to a maximum of 90 days; the app shows how many days are left. You can cancel the request in the app until it is carried out.
• When the waiting period ends: your memberships are deactivated, your sign-in credentials are cleared, your email address is anonymised, and your name is replaced with “Deleted user”. Your account can no longer be used to sign in and cannot be restored.

What we keep, and why

floDock runs the workspace on behalf of your company, which decides how long operational records are kept. Records your company needs to run its yard and meet its legal obligations, such as a booking, a trailer move, a gate log, dock or gate proof, an inspection, an audit entry or a message thread, may be kept by the company for its legitimate business, security or legal reasons. These records stay linked to an account that now shows “Deleted user” rather than your name or email. Files, photos and clips attached in floDock Partner or floDock Yard for work, and a profile photo if you added one, form part of your company’s records and are kept or removed according to its retention rules; if you want them removed sooner, ask your company, or email us and we will pass your request on and help it respond.

Backups are taken on a regular schedule and age out as that schedule rolls forward, so deleted data may persist in backups for a limited time before it is overwritten. Backups are used only for disaster recovery. Crash reports sent by the apps do not include your name or email by default and are removed by our error-reporting provider on its own schedule. Server and security logs are kept for a limited period as described in our Privacy Policy. We may also keep information where the law requires it or to resolve a dispute or enforce our agreements.

Questions

Write to hi@flodock.com. See also our Privacy Policy and Terms of Service. App publisher: floDock Labs LLC. Website and platform operator: floDock Inc..